Malleswaram, Bengaluru
+919133333785
info@spulawitim.life

Privacy Policy

Last Updated: March 15, 2025

Overview and Commitment

At Spulawitim, we believe your privacy deserves serious attention. This isn't just another legal document — it's our promise to handle your personal information with care and transparency.

We operate our cross-chain and interoperability education platform from Malleswaram, Bengaluru, Karnataka, India, and we're committed to following India's Personal Data Protection laws along with international privacy standards. When you trust us with your information, we don't take that lightly.

This policy explains exactly what information we collect, why we need it, how we use it, and what choices you have. We've written it in plain English because privacy shouldn't be hidden behind legal jargon.

Information We Collect

We collect information in several ways, and we want to be completely transparent about each category:

Account Information

When you create an account, we collect your name, email address, phone number, and location details. We also store your chosen password in encrypted form.

Learning Progress

We track your course progress, quiz results, project submissions, and learning achievements to provide personalized education experiences.

Technical Data

We automatically collect your IP address, browser type, device information, and how you interact with our platform to improve our services.

Communication Records

When you contact us through email, phone, or our contact forms, we keep records of these conversations to provide better support.

Important: We never collect sensitive personal data like financial information, health records, or government ID numbers unless specifically required for educational verification purposes, and only with your explicit consent.

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience:

  • Educational Services: We use your data to deliver courses, track progress, provide personalized recommendations, and issue certificates.
  • Communication: We send important updates about your courses, new features, and respond to your questions and support requests.
  • Platform Improvement: We analyze usage patterns to enhance our teaching methods and develop new educational content.
  • Security: We monitor for suspicious activities and protect against fraud to keep your account safe.
  • Legal Compliance: We process data as required by Indian law and educational regulations.

We don't sell your personal information to third parties. Period. Your data isn't a product — your education is our focus.

Data Sharing and Third Parties

We're selective about who we work with and why we share information:

  • Educational Partners: We may share relevant learning data with accredited institutions when you're pursuing certifications or collaborative programs.
  • Service Providers: Our hosting providers, payment processors, and communication tools receive only the minimum data needed to deliver their services.
  • Legal Requirements: We'll disclose information if required by Indian courts, law enforcement, or regulatory bodies.
  • Business Transfers: If Spulawitim is acquired or merged, your data would transfer under the same privacy protections.

All third parties we work with must sign agreements protecting your privacy. We audit these relationships regularly to ensure compliance.

Your Privacy Rights

Under India's data protection laws, you have significant control over your personal information:

Your Rights Include

Access Right

Request a copy of all personal data we hold about you, including how we obtained it and how we use it.

Correction Right

Update or correct any inaccurate personal information in your account at any time.

Deletion Right

Request deletion of your personal data, subject to legal and legitimate business requirements.

Portability Right

Receive your data in a machine-readable format to transfer to other educational platforms.

Restriction Right

Limit how we process your data while disputes are being resolved or for other valid reasons.

Objection Right

Object to certain types of data processing, including marketing communications.

To exercise any of these rights, contact us at info@spulawitim.life or call +919133333785. We'll respond within 30 days and guide you through the process.

Data Security and Protection

We take security seriously because your trust depends on it. Here's how we protect your information:

Our Security Measures

Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

Access Controls

Strict employee access controls ensure only authorized personnel can view your data.

Monitoring

24/7 security monitoring detects and responds to potential threats immediately.

Backups

Regular encrypted backups ensure your learning progress is never lost.

Audits

Regular security audits and penetration testing identify and fix vulnerabilities.

Training

All staff receive ongoing privacy and security training to protect your information.

Despite our best efforts, no system is 100% secure. If a data breach occurs, we'll notify you and relevant authorities within 72 hours as required by law.

Data Retention and Deletion

We don't keep your information forever. Here's our approach to data retention:

  • Active Accounts: We retain your data while your account is active and for educational continuity purposes.
  • Course Records: Learning progress and certificates are kept for 7 years to support career development and verification needs.
  • Communication Records: Support conversations are retained for 3 years to improve our service quality.
  • Marketing Data: If you opt out of marketing communications, we delete this data within 30 days.
  • Legal Requirements: Some data may be retained longer if required by Indian educational or financial regulations.

When retention periods expire, we securely delete your information using industry-standard deletion protocols. You can also request early deletion by contacting our support team.

International Data Transfers

While our primary operations are in India, some of our service providers operate globally:

  • Cloud Services: We use reputable cloud providers with data centers in multiple countries, including adequate protection safeguards.
  • Educational Partnerships: International course collaborations may involve data sharing with partner institutions under strict privacy agreements.
  • Support Services: Some customer support and technical services operate from different time zones to serve you better.

All international transfers comply with India's data protection requirements and include appropriate safeguards like standard contractual clauses and adequacy decisions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience:

  • Essential Cookies: Required for basic platform functionality like login sessions and course access.
  • Performance Cookies: Help us understand how you use our platform to identify improvements.
  • Functional Cookies: Remember your preferences and settings for a personalized experience.
  • Analytics Cookies: Provide insights into learning patterns to develop better educational content.

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality.

Children's Privacy

Our platform is designed for adult learners aged 18 and above. We don't knowingly collect personal information from children under 18.

If we discover that we've collected information from someone under 18, we'll delete it immediately. If you're a parent who believes we may have collected information from your child, please contact us right away.

For educational programs involving minors, we require explicit parental consent and follow enhanced privacy protections as required by Indian law.

Changes to This Policy

Privacy laws evolve, and so do our practices. When we update this policy, we'll:

  • Notify you by email about significant changes at least 30 days before they take effect
  • Post the updated policy on our website with a clear "last updated" date
  • Explain what changed and how it affects you in plain language
  • Give you the opportunity to review and accept changes or close your account if you disagree

We recommend checking this page periodically for updates. Your continued use of our platform after changes indicates acceptance of the new terms.

Privacy Questions or Concerns?

We're here to help with any privacy-related questions. Our team is committed to addressing your concerns promptly and transparently.

Don't hesitate to reach out if you need clarification about this policy or want to exercise your privacy rights.

Email: info@spulawitim.life

Phone: +919133333785

Address: Malleswaram, Bengaluru, Karnataka 560012, India

Response Time: We aim to respond to privacy inquiries within 48 hours